Why do you need my mobile phone number?
We use two-factor authentication to protect the privacy of all of our users. As part of the two-factor process we will send an SMS (text) with a verification code to your mobile phone. This verifies your identity. We only use text messages to send verification codes.
Why do you suggest using a different email address (for spouses)?
Every relationship is different. For some couples the road to divorce is amicable and for others it might contain conflict. Since the process to divorce includes a lot of personal and financial information, we strongly suggest that everyone consider who might have access to their online credentials and make an extra extra effort to protect their privacy.
Privacy and Security
How secure is my data?
The security of your data is our top priority. Our systems architecture is designed to provide the highest level of protection possible. We have implemented stringent protocols with encryption of data both as it comes in and as it goes out, peer review of all code, regular monitoring of our system and scans for breaches. We use two-factor authentication to ensure that you, and only you, can access your account. It is your responsibility to keep your phone number, email and password private and up-to-date, and then we will do our part to protect your data.
How is my data used by dtour.life?
dtour.life will not use, share or sell personal information or data, or uploaded documentation with any company, organization or individuals outside of DTOUR, Inc. The only people with access to your data are those whom you invite to view or collaborate. For more information on privacy, see our detailed policy that can also be accessed from the landing page at dtour.life https://app.dtour.life/privacy-policy
Who can see my case information?
Only the people you invite to view your case can see your case information. Each spouse owns their own data and can invite and terminate access to anyone at any time.
I am a spouse, can I remove other invitees from my case?
Yes, every spouse owns all the information and can remove anyone’s access at any time. (Please note that licensed legal professionals whom you have retained will be granted access to the case information and their work product from the day access was granted until the day access was terminated. This complies with archive requirements for licensed legal professionals.)
I am a professional, can I remove the other experts I invited to a case?
We have designed dtour.life to protect your client’s data from being shared with any non-authorized users. Therefore, if you want to invite an expert to a case, your client is the only one with the ability to confirm that invitee and to terminate their access.
I am a professional, can I remove the client from having access to the case?
No. Once you invite a spouse and they have access to their own data and you cannot withdraw their access. They can, of course, choose not to continue with a paid subscription and then they will only have limited access to view some of the inputs and the Case Profile.
What happens after 30 days for spouse accounts that choose not to subscribe?
After 30 days, access to your account will be limited to the ability to add payment information. Any data you entered previously will remain and be available to those users you invited to collaborate on your case. For example if you invited a lawyer or mediator to be on your case, they will continue to have access to your data as long as their subscription is in good standing.
What is the benefit of paying $19/mo for access to the platform?
Divorce is about money (and kids if you have them). Having access to a platform where you can organize and share your financial (money) information with your legal professionals is a huge time saver as there will often be requests for updated information or new supporting documentation. Instead of looking through emails or trying to remember what you faxed or photocopied, dtour provides a central location where you and your team can share case documentation.
In addition, the platform uses the input data to create useful Net Worth and Cash Flow reports that you and your legal professional will need to make important decisions about division of property and ongoing support payments.
We've also included two analysis tools to help you prepare for the future. Our Marital Estate Worksheets tool allows your lawyer to create and save different options for dividing the marital estate. This is especially helpful in divorces where it's not clear who should receive what.
The Budgets tool allows you to develop forward-looking budgets so you can make smart decisions about living arrangements and future expenses.
What happens if I cancel before my subscription period ends?
You may cancel your subscription any time and any unused days in the 30-day billing cycle will be reimbursed to your credit card at the end of the billing cycle.
My case definitely requires a lawyer, so I still don’t understand why I should pay for dtour.life?
When you hire a lawyer they will give you a very long list of the documents and information they need; it becomes a full-time job to manage the process, not to mention very expensive. For the first time there is now a comprehensive digital platform that helps you to collect and organize all of the data your lawyer will ask you for. They will ask for it over and over again and now you will have it easily editable and accessible. Having the information at your fingertips will also help you manage all of the issues post-divorce. Instead of sharing it digitally with your lawyer, you can send them pdfs or paper copies of all your reports. The value of the platform is simply exponential to both parties when used as a collaborative tool.
My lawyer doesn’t use dtour.life, so why would I still use it?
dtour.life is designed to work independently for spouses and independently for professionals. When you hire a lawyer they will give you a very long list of the documents and information they need; it is a full-time job to manage the process, not to mention very expensive. For the first time there is now a comprehensive digital platform that helps you to collect and organize all of the data your lawyer will ask you for. They will ask for it over and over again and now you will have it easily editable and accessible. Having the information at your fingertips will also help you manage all of the issues post-divorce. Instead of sharing it digitally with your lawyer, you can send them pdfs or paper copies of all your reports. When also used as a collaborative tool, the platform provides greater efficiency and cost-savings to both you and your lawyer, but it is not required for it to be of great value to you.
I thought the lawyer stored all of this information, so why do I need to store it, too?
Yes, legal professionals are required to store all documents and work product on a case for many years. If they use the dtour.life platform, then they will be storing everything in their account just as you will. If they are not on this platform, then they will be use a combination of paper storage and other digital folders.
The tremendous value of this platform is threefold: after a case is completed there is a lot of work to do and the active and editable data and attachment repository empowers each spouse to have access to it without asking a lawyer to access his/her storage. This continuous access makes it far easier to then address the post-divorce issues such as completing the tasks required as part of the final settlement, any new financial events such as a new mortgage, estate planning, etc. And lastly even though the settlement should be the end of it, there are often reason to review the terms, modifications to support, the parenting plan, etc, and continues access to your information will make this phase of the process infinitely easier and more efficient.
I am a professional, but my client is not computer savvy or has no interest in working digitally, so why do I need dtour.life?
dtour.life is designed to work independently for spouses and independently for professionals. For professionals it provides the first digital environment for managing all up-to-date case data. It allows you to easily add and edit as well as manage back-up documentation. It allows you to share it with any 3rd party professional for input on any of the financial or parenting issues. When also used as a collaborative tool, the platform provides greater efficiency and cost-savings to both you and your client, but it is not required for it to be of great value to you.